Refund policy
Effective Date: July 24, 2025
Return Information:
Return Address:
OfficeFitOuts.ie, Main Road, Tallaght, Dublin, D24HH7F.
(Note: This is a different address than our main one. Please ensure it is sent to the correct location provided above.)
Key Information:
- Return period: 14 days from the date of delivery
- Restocking fee: No fee
- Refund time: Within 10 working days
- Shipping costs for returns: Paid by the customer unless the item is defective or the return is a result of our error/ issue.
Return Policy from Delivery Day:
Our return policy kicks in the day your item arrives, giving you plenty of time to check it out. If delivery takes longer than the usual 14 days, don't worry—we'll adjust the return window to make sure you're covered.
Circumstances for Return:
Order Cancellation
- Before Dispatch: If you need to cancel your order before it has been shipped, please reach out to our customer support team at hello@officefitouts.ie We will process a full refund to the payment method used during purchase.
Items Damaged Upon Delivery
- Examine on Arrival: Please inspect your order as soon as it is delivered.
- Reporting Damage: If any items arrive damaged, do not open any sealed products. Instead, contact us right away, providing details and photos of the damage.
- Resolution Options: Based on your preference, we can organize a return, replacement, or refund.
Manufacturing Issues or Warranty Inquiries
- Defects or Warranty Issues: Should you encounter a manufacturing defect or an issue covered by warranty, please get in touch with our customer support.
- Resolution Process: We will assist you through the process, whether it involves repair, replacement, or refund, in line with our warranty policy.
Change of Mind
- Return Conditions: If you change your mind, you may return the item within 14 days of receiving it, provided it is in its original, unused condition with all tags and packaging intact.
- Return Procedure: To begin the return process, please contact our customer support.
Product Exchanges
- Exchange Process: If you wish to exchange an item, follow the same return process as outlined for changes of mind. Once we have accepted your return, you can purchase the new item separately.
Incorrect Item Received
- Reporting Mistakes: If you receive an incorrect product, please notify us immediately.
- Corrective Action: We will arrange the return of the incorrect item and send the correct product at no extra charge.
Steps to Start a Return:
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Reach Out to Us: Send an email to hello@officefitouts.ie including your order number and the reason for the return.
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Return Approval: Our team will issue a return authorization and provide detailed instructions on how to proceed.
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Preparing the Return: Ensure the item is returned in its original condition, including all tags and packaging. Follow the instructions provided.
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Necessary Documentation: Include a copy of the return authorization and, if relevant, any photos documenting the damage or defects.
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Return Label: We will send you a prepaid return label to cover the shipping costs.
Refund Information:
Refund Processing Timeline
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed within 10 business days and credited to your original payment method. Please be aware that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Refund Confirmation
After your refund has been processed, you will receive an email confirmation. This confirmation will include details such as the refund amount and the payment method used.
Delayed Refunds
If you do not see the refund within the expected timeframe, please first check with your bank or credit card company, as it may take additional time for the refund to be officially posted. If your bank or credit card company has no record of the refund after 10 business days, please contact us at hello@officefitouts.ie We will help trace the refund and ensure it reaches your account.
Missing Refunds
In the unlikely event that a refund is lost or does not appear in your account after all necessary checks, we will initiate an investigation with our payment processor. If the investigation confirms the refund was lost, we will promptly issue a replacement refund. You will be kept informed throughout the process to ensure transparency and peace of mind.
For more details about our return and refund policies, or if you have any other questions, please feel free to contact us at hello@officefitouts.ie
Contact Information
Business Name: Purple Panda (Supplies) Limited
Store Name: OfficeFitOuts.ie
Address: Main Road,
Tallaght, Dublin, D24 HH7F, Ireland
E-mail: hello@officefitouts.ie
Phone: +353 1 525 9929
Contact form: https://officefitouts.ie/pages/contact
Registration Number: 760382
Tax Number: IE3649932CH
Customer Service Hours: Monday To Friday (9:00 AM - 5:30 PM)